RETURNS

Please not that your shipping costs and shipping costs to return your items are not covered by Astella.

Any refunds will be credited back to the original purchaser’s card. Refunds are processed within 3 - 5 days of us receiving your return. if items come back damaged or stained we have the right to refuse your refund and send it back to the original address.

Card refunds may take up to 10 working days for your bank to complete. This can vary from bank to bank. If you have a question regarding this you may contact us at astellabusiness@hotmail.com.

PLEASE READ IF YOU ARE RETURNING AN ITEM FOR EXCHANGE OR REFUND 

Your original order form MUST be included when returning any item(s).

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, have all tags, including any original hangtags still attached.

If you're returning something faulty, or damamged please contact astellabusiness@hotmail.com within 48 hours upon receiving your item. 

Items must be returned within 28 days of receiving your order.